Auto-attendants are automated voice messaging systems that help direct calls to the appropriate person or department. They are often used in business environments to manage high volume calls efficiently. However, there are several synonyms for auto-attendants that offer a more personalized touch to customer interactions. For instance, some businesses use the term "virtual receptionist" to describe a digital system that serves the same purpose as an auto-attendant. Other terms include "phone menu," "automated attendant," and "voice assistant." Regardless of what term a business uses, auto-attendants are an excellent tool for managing and streamlining customer service calls.