Business process outsourcing, commonly known as BPO, refers to the practice of engaging a third-party service provider to handle specific business processes. However, there are several alternative terms that can be used to describe this practice, such as business process management (BPM), outsourced services, contract services, or simply outsourcing. Each of these terms encompasses the idea of delegating certain business functions to external parties, often to streamline the company's operations and reduce costs. Regardless of the terminology, the goal of outsourcing is to improve the efficiency and effectiveness of an organization's operations, while providing high-quality services to customers.