CDOPS, which stands for "Customer Digital Operations," is a term used in business and technology to describe the processes and procedures involved in managing a company's digital customer interactions. There are several synonyms for CDOPS that can be used interchangeably, including "digital customer experience," "digital customer service," and "digital customer engagement." These terms all refer to the same concept of managing a company's digital interactions with customers through various channels, including websites, mobile apps, social media, and email. Whether using CDOPS or one of its synonyms, the key goal is to provide excellent digital customer service that enhances the overall customer experience and builds brand loyalty.