E-government, also known as electronic government, is the use of information and communication technologies to provide public services to citizens and businesses. Synonyms for e-government include digital government, online government, virtual government, internet government, and cyber government. These terms all describe the same concept of using electronic platforms and technologies to deliver efficient and effective government services. The goal of e-government is to make public services more accessible, transparent, and responsive to citizens' needs. The use of e-government has become increasingly popular, especially during the COVID-19 pandemic, when many in-person services were suspended, and online services became essential to maintaining government operations and serving citizens.