What is another word for quality of service?
Pronunciation: [kwˈɒlɪti ɒv sˈɜːvɪs] (IPA) 
The term "quality of service" (QoS) is broad and can be interpreted in various ways. Synonyms for this term include Service Level Agreement (SLA), customer satisfaction, service excellence, performance standard, and reliability. These terms often overlap but focus on different aspects of ensuring that customers receive the level of service they expect. SLA is a written agreement between the service provider and the customer that outlines specific metrics and service levels that must be met. Customer satisfaction measures how well a company meets the needs and expectations of its customers. Service excellence is a continuous commitment to delivering high-quality service. Performance standards focus on the level of service provided, while reliability ensures consistent service delivery.
