The term "support lead" refers to an individual who is responsible for leading or managing a team of support professionals. Some common synonyms for this term include support manager, customer support team leader, customer service supervisor, and helpdesk coordinator. These individuals are often responsible for ensuring that their teams are able to provide top-quality support to customers or clients, handling escalated issues, and implementing policies and procedures to improve support operations. Depending on the organization, a support lead may hold various titles, such as customer experience manager, technical support lead, or customer success manager. Regardless of the title, however, support leads play a critical role in ensuring that customers receive the help and assistance they need.