A helpline refers to a phone line or other type of communication channel that provides assistance, support, and advice in a specific area or topic. Some popular synonyms for helpline include: support line, advice line, help desk, crisis line, assistance hotline, service center, customer care, and contact center. These terms all imply a place where people can turn to for help with a particular challenge, be it financial, emotional, or technical. These helplines are often staffed by trained professionals who can offer guidance and resources to those who need them. Having access to a helpline can be life-changing for individuals who may be feeling overwhelmed, anxious, or confused, and can offer a great sense of relief and support.